1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email with your order details once your purchase has been successfully processed.

2. Shipping Methods & Delivery Time

• We offer standard shipping and, where available, express shipping.

• Delivery times vary depending on your location and the chosen shipping method. Estimated delivery times are:

  • Domestic (Philippines): 3–7 business days

  • International: 7–21 business days (depending on destination and customs processing)

• Please note that delivery times are estimates and not guaranteed, as delays may occur due to courier services, customs, or unforeseen events.

3. Shipping Rates

• Shipping rates are calculated at checkout based on your delivery address and order weight/size.

• From time to time, we may offer free shipping promotions—please check our website or promotional materials for updates.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email.

• You can use this number to track your package through our courier partner’s website.

5. Customs, Duties, and Taxes (For International Orders)

• International orders may be subject to customs duties, import taxes, and fees imposed by your country’s customs office.

• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Delayed or Lost Packages

• While we strive to ensure timely delivery, we are not responsible for delays caused by courier services, customs, or other factors beyond our control.

• If your package is lost in transit, please contact us immediately, and we will assist you in resolving the issue with the shipping provider.

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details at checkout.

• Grit Craft Worldwide is not liable for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

For any questions regarding your shipment, please reach out to us at:
[Insert official business email here]

Would you like me to include a section about Return Shipping (e.g., who covers shipping costs for returns/refunds), so it connects smoothly with your Return & Refund Policy?